Getting mall and shopping center business is easier than keeping it. Retail center accounts typically turn over every two to five years—or more frequently. How do you keep retail accounts over the long term? Birmingham AL-based SCSI maintains numerous retail centers in nine states, with an average account retention of nine to ten years. What […]
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By client request, SCSI, Inc., a 600-employee service firm specializing in retail cleaning and maintenance, is now providing consulting services. “We’ve found more and more of our clients relying on us when they have a problem to solve or a question about better-operating methods,” said Dean Goforth, President of the Birmingham, Alabama-based company, providing maintenance
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Even after 20 years in the building services industry, sometimes Dean Goforth can’t help but get a thrill from his work. Who can blame him? His company, SCSI, Birmingham, AL, has been serving the cleaning, supply and equipment service needs of businesses in eight Southern states for two decades, but Goforth was still excited by
High Performance Cleaning Read More »
We spend enormous amounts of time talking about the physical aspects of cleaning: equipment, processes, chemicals, and work loading, but very little time on the social aspects. The social aspects are arguably far more important. You can hand a worker a backpack vacuum, a power scrubber, and any other high-productivity tool, but if you haven’t
A Leader or a Supervisor…Which One Are You? Read More »
According to the National Floor Safety Institute, fraud accounts for 10% of slip-fall claims. According to Kevin Masterson, an attorney specializing in slip-fall lawsuits with Birmingham, Alabama based Janecky Newell, it is vital to take these cases to court rather than settle them for fear of costly litigation. A Case Study Late one evening, Betty
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